Complaints Handling
Our Commitment
SIBK is committed to addressing client concerns promptly, fairly, and transparently. If you are dissatisfied with any aspect of our service, please raise it with us in the first instance so that we can put it right.
How to Raise a Complaint
Complaints may be submitted in writing to info@salaaminvestments.com, or by post to our head office at Britam Tower, 19th Floor, Hospital Road, Upperhill, Nairobi, Kenya. Please include your name, contact details, and a clear description of the matter, along with any relevant account or transaction reference.
What Happens Next
We will acknowledge receipt of your complaint promptly and aim to provide a full response within a reasonable period. Our team will investigate the matter thoroughly and keep you informed of progress.
If You Remain Dissatisfied
If you are not satisfied with our response, you have the right to refer the matter to the Capital Markets Authority of Kenya, the regulator responsible for supervising SIBK's conduct. See our Regulatory Compliance page for further detail on our licensing and oversight.
Contact Us About a Complaint
Email: info@salaaminvestments.com
Address: Britam Tower, 19th Floor, Hospital Road, Upperhill, Nairobi, Kenya
Telephone: 020 780 5660